Thinking about service encounters boosts talking about them
نویسندگان
چکیده
منابع مشابه
Talking about Public Service Processes
Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained...
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ژورنال
عنوان ژورنال: Journal of Consumer Marketing
سال: 2019
ISSN: 0736-3761,0736-3761
DOI: 10.1108/jcm-04-2018-2655